This is all you should need to know about our delivery information, shipping and returns policy.
All our shipping is through major couriers (UPS, DHL, DPD). Each service requires a signature on receipt. In our experience it is very unlikely for anything to go wrong with your shipment. However, if you require extra insurance on your purchase, this can be arranged at extra cost. Please enquire at the time of purchasing.
The prices on the website include or exclude VAT automatically, according to the country to which the purchases are shipped.
Our products are sold without paying customs duty. If you are buying an item from outside the United Kingdom you may be subject to import duties and taxes, which are levied once the package reaches your country. These additional charges for customs clearance is your responsibility. We have no control over these charges and cannot predict what they may be and therefore we cannot cancel orders on the basis of unforeseen duties or levies.
Due to the United Kingdom leaving the European Union on 31 December 2020 import duties and taxes may now apply to your order if it is to be delivered to a country within the European Union. The import duties and taxes apply to any order over £135. This applies to the total for the consignment, not to individual items in the consignment.
Shipping rates are based on the country of destination, divided into four classes as follows:
Free delivery on orders over £50.00
Standard delivery 2-3 days £5.40
Next day delivery £13.90
EU AND CHANNEL ISLANDS
Free delivery on orders over £150.00*
Standard delivery 3 to 5 working days £15.90
USA AND CANADA
Free delivery on orders over £250.00*
Standard delivery 3 to 5 working days £23.50
REST OF WORLD
Free delivery on orders over £450.00*
Standard delivery 4 to 6 working days £55.50
* Due to the weight and cost of safely packing them, glassware, porcelain and ceramic bowls cannot be included in the free delivery. The specific shipping costs of these items appear at check-out.
If you have any questions or require further information, please contact us at [email protected] or telephone +44 (0) 20 3701 4076