This section covers all you should need to know about our delivery information, shipping and returns policy.
All orders that are in stock received before 3.00pm GMT will be shipped out the next day. Any orders received after 3:00pm will be shipped a day later. If your order is placed after 3:00pm on a Friday, or over the weekend, your item(s) will be shipped on the following Monday.
For all our shipping we deliver through major couriers (UPS, DHL, DPD). Each service requires a signature on receipt. In our experience it is very unlikely for anything to go wrong with your shipment, however if you require extra insurance on your purchase this can be arranged at extra cost so please inquire at the time of your purchase.
The prices shown include or exclude VAT automatically according to the shipping country. If you want your order shipped to a country eligible for VAT (tax free) the prices will show up VAT net free automatically.
Our products are sold on a custom duty unpaid basis. If you are purchasing an item from outside of the United Kingdom you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance is your responsibility, we have no control over these charges and cannot predict what they may be. We cannot cancel orders on the basis of unforseen duties or levies.
Due to the United Kingdom leaving the European Union on the 31st of December 2020 import duties and taxes may now apply to your order if it is to be delivered to a country within the European Union.
The import duties and taxes apply to any order over £135. This applies to the total for the consignment, not to individual items in the consignment.
The shipping rates are based on the country of destinations. For your convenience, and to make easy to undestand they are classified based four class of destinations.
Free delivery on order over £50.00
Standard delivery 2-3 days £5.40
Next day delivery on order before 3pm £13.90
EU and Channel Islands destinations
Free delivery on order over £150.00*
Standard delivery 3 to 5 working days £15.90
US and Canada
Free delivery on order over £250.00*
Standard delivery 3 to 5 working days £23.50
Rest of the world
Free delivery on order over £450.00*
Standard delivery 4 to 6 working days £55.50
If your country is not listed, or if you have any questions or require further information please contact us for at [email protected] or telephone +44 (0) 20 3701 4076
* Due to the the weight and cost to safely pack them, the Glassware, Porcelain and Ceramic ware Bowl are not possible to be included. The specific shipping costs of these items will appear at the check-out.